After-Sales Support
We support installation, training and long-term equipment reliability after supply.
Installation & Commissioning
- Site assessment and readiness checks
- Device setup, configuration and validation
- Handover checklist and documentation
User Training
- Operator training for safe use.
- Basic troubleshooting guidance.
- Best practices to extend equipment life.
Preventive Maintenance
- Scheduled servicing and performance checks.
- Calibration or verification where applicable.
- Consumables and wear-part recommendations.
Corrective Maintenance
- Fault diagnosis and repair.
- Genuine parts and replacements where applicable.
- Service reports and follow-up recommendations.
Technical team
Our support teams provide on-site and remote help for installations, maintenance and user training.
Field service team
Installations and commissioning.
Coordinates setup, handover and basic operator orientation.
Biomedical support team
Maintenance and repair
Handles preventive maintenance, diagnostics and corrective service.
Applications support team
User training and workflow support.
Supports safe operation, workflow adoption and follow-up training.
Service workflow
- Send your request with the equipment, issue and location.
- We confirm availability and schedule the visit.
- We diagnose, resolve and provide a service report.
- We follow up on next steps such as PM planning, training or parts.
Support contacts
Reach our support team using the details below.
Phone
+254 100 478 283