After-Sales Support
We support installation, training, and long-term equipment reliability after supply.
Installation & Commissioning
- Site assessment and readiness checks
- Device setup, configuration, and validation
- Handover checklist and documentation
User Training
- Operator training for safe use
- Basic troubleshooting guidance
- Best practices to extend equipment life
Preventive Maintenance
- Scheduled servicing and performance checks
- Calibration or verification where applicable
- Consumables and wear-part recommendations
Corrective Maintenance
- Fault diagnosis and repair
- Genuine parts and replacements where applicable
- Service reports and follow-up recommendations
Technical Team
Our support teams provide on-site and remote help for installations, maintenance, and user training.
Field service team
Installations and commissioning
Coordinates setup, handover, and basic operator orientation.
Biomedical support team
Maintenance and repair
Handles preventive maintenance, diagnostics, and corrective service.
Applications support team
User training and workflow support
Supports safe operation, workflow adoption, and follow-up training.
Service workflow
- Send your request with the equipment, issue, and location.
- We confirm availability and schedule the visit.
- We diagnose, resolve, and provide a service report.
- We follow up on next steps such as PM planning, training, or parts.
Support Contacts
Reach our support team using the details below.
Phone
+254 715 537 370